No one at AOL could tell us how to do this although one assured us that our old filing cabinet would be automatically be reincorporated into the new filing cabinet. Some AOL reps think our problem may be related to server trouble following AOL being taken over by Carphone Warehouse.Īnother suggestion was that our AOL software may be corrupted and we should reinstall it. However, after many phone calls and emails, we have made no progress.ĪOL technical help insist that they do not give any technical help to Mac users despite issuing their own software " AOL for Mac OSX". So about a week ago we decided it was time to get matters put right as we were paying AOL for a service we were not receiving. We can use this to get links from emails but AOL Keyword still don't open. We have been getting round part of this problem by using a download called AOL Desktop. Clicking on both of these brings up a blank page except for a red heart icon at the top middle and a black asterisk on the top left. Thank you for taking the trouble to try to help us out, yet again.Ī few months ago our AOL began to give us problems with Keywords and links from emails.
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